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FleetASSIST Knowledgebase

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Knowledgebase

  • FleetASSIST
    • FleetASSIST Overview
  • User Hierarchy
    • User Hierarchy
  • Admin
    • Edit Admin Account
    • Change Account Password
    • Enable Security Pin
    • Help Desk Details on Admin
    • Change Date and Time Format
    • API Access Code
    • Setup Immobilization Rights for Vehicles
    • Map Configuration for Admin Account
    • Email Service Configuration
    • SMS Service Configuration
    • Payment Gateway on Admin
    • Create an Admin Subuser Account
    • Screen Access for Admin Subuser
    • Data Access for Admin Subuser
    • User Settings for Admin Subuser
    • Web and Mobile Access For Subuser
    • Configure IVR Service
    • ChatBot for Admin
    • Configure Social Media API for Admin
    • Reset Password
    • Manage Admin Documents
    • Manage Authentication for Admin
    • Upload Logo
    • Manage Authentication for Admin Subuser
    • SSO (Single Sign On)
  • Reseller
    • Create a Reseller Account
    • SSO (Single Sign On)
    • Edit a Reseller Account
    • HelpDesk Details on Reseller
    • Set Rule for Reseller
    • POI Tolerance For Reseller
    • Speed Consideration Moment
    • Configure Maximum Speed for Vehicles
    • Configure Vehicle Status for Reseller
    • Display Vehicles in Cluster
    • Web and Mobile Access for Reseller
    • Screen Access For Reseller
    • Data Access for Reseller
    • Map Configuration for Reseller Account
    • Payment Gateway On Reseller
    • Create a Reseller Subuser Account
    • Data Access for Reseller Subuser
    • Screen Access for Reseller Subuser
    • User Settings for Reseller SubUser
    • ChatBot for Reseller
    • Configure Social Media API for Reseller
    • Manage Reseller Documents
    • Manage Authentication for Reseller
    • Manage Authentication for Reseller Subuser
  • Company
    • Email Service Configuration
    • SMS Service Configuration
    • Create a Company Account
    • SSO (Single Sign On)
    • Edit Company Account
    • HelpDesk Details on Company
    • Set Rule for Company
    • POI Tolerance For Company
    • Configure Maximum Speed for Vehicles
    • Configure Vehicle Status for Company
    • Device Connectivity Check For Company
    • Set Currency Unit
    • Web and Mobile Access for Company Subuser
    • Screen Access for Company
    • Data Access for Company
    • Map Configuration for Company Account
    • Add Shift Details
    • Private Mode For Company
    • ChatBot For Company
    • Configure Social Media API for Company
    • Edit Company Subuser Account
    • Data Access for Company Subuser
    • Screen Access for Company Subuser
    • Manage Company Documents
    • User Settings for Company Subuser
    • Manage Authentication for Company Subuser
    • Create Company Subuser Account
    • Speed Consideration Moment
    • Manage Authentication for Company
    • Web and Mobile Access for Company
    • Driver Consideration Criteria for Vehicles
  • Branch
    • Create a Branch
    • Edit a Branch
  • Object
    • Add Object
    • Set Device Time Zone
    • Generate and Download QR code for the Object
    • Add Cost Based on Distance and Duration
    • Vehicle Visibility based on Cell Phone Tower
    • Calibrate Fuel Sensor
    • Add Fuel Sensor Details
    • Ultrasonic Fuel Sensor Calibration
    • Calibrate Temperature Sensor
    • Calibrate Humidity Sensor
    • Add Load Sensor
    • Calibrate Tilt Sensor
    • Calibrate RPM Sensor
    • Manage Vehicle Documents
    • Private Mode for Object
    • Download Object Details via Web Platform
    • Delete Object in Bulk
    • Bulk Object Maintenance and Recovery
    • Bulk Object Update
    • Calibrate Pressure Gauge
    • Voltage Fuel Sensor Calibration
    • Litre Fuel Sensor Calibration
    • Percentage Fuel sensor calibration
  • Driver
    • Add Driver
    • Manage Driver Documents
    • Download Driver Details
    • Driver Leave
  • Alert
    • Rollover Warning Alert
    • Zebra Line Alert (ADAS)
    • BLE Battery Sensor 2 Alert
    • BLE Battery Sensor 3 Alert
    • Driver Swipe Missing Alert
    • DMS Driver ID Identification Successful Alert
    • DMS Driver Back Alert
    • DMS Driver Change Alert
    • DMS Longtime Driving Warning
    • DMS Driver Assist Function Failure
    • Elock Steel String Cut Alert
    • Elock Wrong Password Alert
    • Elock Motor Fault Alert
    • Elock Status Alert
    • Eye Sensor Humidity Alert
    • Harsh Cornering Alert
    • DVIR Alert
    • OverStay
    • Passed Address
    • Reached Address
    • SOS
    • Elock Open Back Cap
    • Alerts Description
    • Add an Alert for the Object
    • ADAS Pedestrian in Danger
    • Address OverStay
    • Alcohol Sensor Alert
    • Authorized Break
    • Base Unauthorized Overstay
    • Battery
    • Battery Threshold
    • Depart from Address
    • ADAS Forward Collision
    • ADAS Headway Monitor Warning
    • ADAS Lane Departure Warning
    • AC Misuse Alert
    • Alcohol Level Violation
    • Base Location Delay
    • Base Location Unauthorized Movement
    • Beacon
    • Checkpoint Halt Violation
    • Enter in Geofence
    • Fence Over stay
    • Fuel
    • Light Alarm
    • Fuel Data Interruption
    • GSM Signal Loss
    • Humidity
    • Overweight
    • Fuel Impurity
    • Ignition/ACC
    • Immobilize
    • InActive
    • Geofence Overcrowding
    • Passenger Seat
    • Idle
    • Incorrect Ignition
    • Job Arrival
    • Job Departure
    • Job Status
    • Job Unauthorized Halt
    • Sweeper Alert
    • Vehicle Low Battery Alert
    • Crane State Alert
    • Late Start
    • RPM High Alert
    • RPM Low Alert
    • BSD2 Level 2 Alert
    • Reverse Alert
    • Underweight Alert
    • Engine Temperature Alert
    • Abnormal Flameout Warning (ADAS) Alert
    • BSD1 Level 1 Alert
    • BSD1 Level 2 Alert
    • BSD1 Level 3 Alert
    • BSD2 Level 3 Alert
    • BSD2 Level 1 Alert
    • BSD3 Level 3 Alert
    • Neutral Taxi Warning
    • Night Driving
    • BLE Battery Sensor 1 Alert
    • BLE Battery Sensor 4 Alert
    • ADAS Impact Alert
    • Tamper Alert
    • DMS Driver ID Identification Failed Alert
    • DMS Driver Abnormal Alarm
    • DMS Driver Shift Alert
    • Sublock Battery Status Low Alert
    • Sublock Rope Inserted Alert
    • Sublock Rope Remove Alert
    • Elock RFID Unlocking Alert
    • Elock Unauthorized Access Alert
    • Tank Lid Alert
    • Harsh Braking Alert
    • Moving Alert
    • Proximity Violation Alert
    • Road Sign Identification Event (ADAS) Alert
    • Custom Alert
    • Camera Error Code Alert
    • Sublock MotorLock Status Alert
    • Eye Sensor Movement Alert
    • Location Alert
    • Overtime Drive Alert
    • Travel Distance Alert
    • State Border Crossing Alert
    • Temperature Alert
    • Nonstop Drive
    • Off Route
    • Job Route Deviation
    • Out of Geofence
    • Overspeed
    • RFID
    • Speedometer Tampering
    • Stay Away from Zone
    • Stay in Zone
    • Tire Pressure
    • Tire Temperature
    • Tow
    • Gate Valve
    • Vibration
    • Zone Overspeeding
    • Job Temperature Violation
    • TF Card Removal
    • No Driver
    • Seat Belt Not Fastened
    • Device Low Battery
    • Checkpoint Early/Delay
    • Diagnostic Trouble Codes
    • Driver Drunk
    • Driver Face-ID Authentication
    • Elock State
    • External Low Battery Protection
    • ELock Unauthorized RFID
    • Harsh Acceleration
    • Head Down Frequently Warning
    • One Hand Off Steering Wheel
    • Exceeding Road Sign Warning
    • BLE Missing
    • BLE Tamper
    • Calibration Fail
    • Distraction
    • Boot
    • Charger
    • Driver on Call
    • Eye Closed
    • Fatigue Driving
    • Look Down
    • Missing Face
    • Monitoring Shelter
    • Smoking
    • Yawn
    • Drop Alarm
    • Emergency Lights
    • Engine 1
    • Engine 2
    • GPS Geofence
    • Gps Towing
    • Urban Forward Collision Warning
    • Frequent Lane Change Warning
    • Free Wheeling
    • BLE Temperature Sensor 2
    • BLE Temperature Sensor 4
    • Fuel Refill
    • Fuel Sensor Disconnected
    • Crash Detection
    • Collision Alarm
    • BLE Temperature Sensor 3
    • Fuel Sensor Shielded
    • Fuel Overconsumption
    • Fuel Pilferage
    • Fuel Sensor Abnormal
    • Fuel Sensor Error
    • Job
    • Flow Meter Status
    • Flow Rate Error
    • No Consumption
    • Flow Meter Temperature
    • ADAS Traffic Sign Recognition Warning
    • Air Condition (AC Alert)
    • Ship Engine 3 Alert
    • Driver Tagged Alert
    • RPM Idling Alert
    • BSD3 Level 1 Alert
    • BSD3 Level 2 Alert
    • BSD4 Level 1 Alert
    • BSD4 Level 2 Alert
    • BSD4 Level 3 Alert
    • Front Proximity Alert
  • Reminder Rule
    • Add Reminder Rule
  • Pair Device
    • Pair Device
  • Smart Trip
    • Smart Trip
    • Smart Trip Mobile Application
  • Expense
    • Add Expense
  • Job
    • Overview of Job
    • Add Job
    • Download Job Details
    • Form
  • Route Optimization
    • Route Optimization Feature
  • Eco Driving/Driver Rating
    • Eco Driving/Driver Rating
  • Object Group
    • Add Object Group
  • Classify Trips
    • Classify Trips
  • Send Command
    • Send Command
  • Announcements
    • Add Announcement
  • Base Location Configuration
    • Base Location Configuration
    • Download Base Location Details
  • Address
    • Add Address
    • Download Address
  • Geofence
    • Add Geofence
    • Download Geofence
    • Who was Here?
  • Tire Management
    • Tire Module
    • Define Tire
    • Tire Axle
    • Tire Operation
    • Tire Inspection
    • Tire Pressure Log
    • Tire Tread Depth Log
    • Tire Categories
  • Technician
    • Technician
    • Download Technician Details
    • Technician Task
    • Download Technician Task Details
    • Technician Leave
  • Billing
    • Billing Module
    • Create Tariff Plan
    • Download Tariff Plan Details
    • User License
  • Trailer
    • Add Trailer
    • Download Trailer Records
    • Trailer Group
    • Manage Trailer
    • Trailer on Live Tracking Screen
  • eLock
    • Authorize Geofence
    • Elock Sublock
    • How to manage Elock.
    • How to manage sub-lock.
    • ELock
  • Manage your Account
    • Manage Your Account
    • Change Language
    • Customization
    • Set Subuser
    • Switch to Applications
    • App Link
    • Payment
  • Fuel Management
    • Fuel Management
  • Video Telematics
    • Video Telematics
  • Live tracking
    • Overview of Live Tracking Screen
    • Object Tab on Live Tracking Screen
    • Driver Tab on Live Tracking Screen
    • Job Tab on Live Tracking Screen
    • Address Tab on Live Tracking Screen
    • Geofence Tab on Live Tracking Screen
    • Viewing Playback History
    • Tooltip
    • Fuel Tab
    • Trailer Tab on Live Tracking Screen
    • Beacon Tab on Live Tracking Screen
  • Dashboard
    • Dashboard
  • Reports
    • Reports
    • Cloud Download
    • Quick Search for Reports and Screens
    • Favourite Report
  • Charts
    • Charts
  • Mobile Application
    • Add Object via Mobile Application
    • Download Vehicle Details via Mobile Application
    • Add Geofence from the Mobile Application
    • Download Geofence Details from the Mobile Application
    • Add Address from the Mobile Application
    • Download Address from the Mobile Application
    • Add Alert from the Mobile Application
    • Downloading Alert Details from the Mobile Application
    • Add Expenses from the Mobile Application
    • Download Expense Details from the Mobile Application
    • Send Command from the Mobile Application
    • Download Command Details from the Mobile Application
    • Bulk Object Maintenance from the Mobile Application
    • Create Announcement from the Mobile Application
    • Download Announcement Details from the Mobile Application
    • Add Reminder Rule from the Mobile Application
    • Download Reminder Details from the Mobile Application
    • Parking Mode in the Mobile Application
    • Status Dashboard in the Mobile Application
    • Schedule Report from Mobile Application
    • HelpDesk in Mobile Application
  • White Label
    • White Label
    • Web White Label Pre-requisite
    • Android White Label Pre-requisite
    • iOS White Label Pre-requisite
    • How to create an Apple Developer Account
    • How to create Duns number
    • How to create Google Developer Account
  • FAQs
    • Knowledge Base
    • Why all the vehicles on platform are showing inactive ?
    • Why object name is not changing on live tracking screen?
    • Why is the vehicle status showing as "Idle" or "Stop" even when it is "Running"?
    • How do i immobilise vehicles in bulk ?
    • How to edit the tooltip in mobile application?
    • Why am I getting duplicate IMEI number while adding object ?
    • Why am I getting an error while uploading the bulk entries of drivers?
    • Why object expiry date's are not reflected in reseller or company ?
    • Why I am unable to get the alert notification of ignition on and off?
    • How can I enable or disable columns in reports?
    • Why the Tariff Plan screen keeps buffering?
    • Why am I unable to download the travel report?
    • Why false ignition alerts are getting generated?
    • Why were multiple alerts received ?
    • Why the schedule report is not working?
    • How to configuring alert from mobile?
    • Why am I unable to immobilize the vehicle?
    • Why am I unable to upload multiple addresses?
    • Why parking alert in the mobile application is delayed?
    • How do I configure announcements?
    • Why am I receiving an incorrect alert time?
    • How to set up geofence to geofence trip report?
    • Why am I unable to receive an SMS alert?
    • Why over-speed alerts are not getting generated?
    • Why SOS is not working?
    • Why I am unable to see all the widgets on the dashboard?
    • How to change the Email ID of the main account?
    • Why I am facing an error in my email configuration?
    • Why my Google Maps is not working on the mobile application?
    • Why does it show server out-of-reach message in the mobile application?
    • Why there is an issue with the reports, charts, and settings panel?
    • Why does the live tracking show an incorrect location?
    • Why I am facing jumping issue in playback?
    • Why my Google Maps is not working on the web portal?
    • How to add geofence from a mobile application?
    • Why notifications are not getting generated?
    • Why is there a data delay in the mobile application?
    • Why are alerts not being generated?
    • Why is my vehicle not coming live?
    • Definitions of IP address, Device port, APN
    • How do I login to the Google Play Console website?
    • How do I login to the Apple developer website?
    • Why is my application not visible on the Play store or App Store?
    • Why is my vehicle's data not updating on the live tracking screen?
    • How to create address in Fleet Assist?
    • How to Calculate fuel consumption based on distance and duration ?
    • How do I change user details like Country, State, Timezone, etc.?
    • How can I set a security pin or change my password?
    • What are the limitations and available options regarding Data Storage?
    • How do I configure map settings on the platform, and what additional features related to maps are available?
    • How Can I Set Up and Manage Alert Notification Templates?
    • Can I Add a "Payment Gateway" for Online Customer Payments?
    • How Can I Upload a Logo and What Are the "Format" and "Size" Requirements?
    • Can I configure an "IVR service" for alerts?
    • Can my customers directly contact our helpdesk team through the platform?
    • What Should I Do If I am Unable to Log In?
    • Why Am I Unable to View a Report or Screen?
    • What is a ChatBot, and what advantages can it offer me?
    • Which ChatBot services work with the platform, and how can I get the JavaScript snippet?
    • What should I do if the ChatBot isn't working as expected?
  • Support
    • ChatBot for Support
    • How to Raise a Ticket Using CRM?
    • How to Raise Ticket on Support ?
  • Inventory
    • Add Devices in Inventory Account
    • How to Sell the Devices from Inventory?
  • Driver Application
    • Overview of Fleet Assist Driver Application
    • How to access Settings in Driver Application?
    • How to access Live Tracking in Driver Application?
    • How to access Reports in Driver Application?
    • How to access Jobs in Driver Application?
  • Technician Application
    • Basic Configurations details of Technician Application
    • How to access Profile in Technician Application?
    • How to access Tasks in Technician Application?
    • How to access Expense in Technician Application?
  • Beacon
    • Add Beacon
    • Download Beacon Details
    • Access Connected Beacon Data
  • Schedule Trip Classification.
    • Schedule Trip Classification
  • Manage DVIR
    • Manage DVIR
  • Commands
    • Commands
  • SOP Definition
    • SOP Definition
  • Template
    • Alert Notification Template
  • Google Map
    • Google Map
  • Machinary
    • Machinery Job
    • Sub Job
  • R.A.G
    • R.A.G Configuration
  • Parking Location
    • Parking Location
  • User Customise API
    • How to create a Customized API on the platform?
  • More Apps
    • More Apps
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